Terms and Conditions
1. OBJECTIVE:
To establish the guideline and guidelines to be followed in ALL processes of SERVICE PROVISION to the clients of I.C. KARGO MEXICO S.A. DE C.V., in order to prevent legal conflicts.
SERVICE to customers of I.C. KARGO MEXICO S.A. DE C.V., in order to prevent legal conflicts.
2. SCOPE:
This policy is applicable to all processes of SERVICE PROVISION by I.C. KARGO MÉXICO S.A.
DE C.V.
3. GENERAL GUIDELINES
3.1.- AREAS RESPONSIBLE FOR ITS IMPLEMENTATION:
Business Development and Pricing.
3.2.- STAGE 1: QUOTATION
3.2.1.- The Business Development area personnel in coordination with Pricing shall ensure that
all business proposals are prepared based on the FO_DN_001 format established internally in the GSC.
in the QMS.
3.2.2.- All business proposals prepared on the basis of the FO_DN_001 format must contain at least the following information
minimum the following information:
- NAME OF THE CLIENT OR LEGAL REPRESENTATIVE
- NAME OF THE COMPANY
- FOLIO NUMBER
- DATE
- VALIDITY OF THE QUOTATION
- NAME OF CONSULTANT
- TYPE OF CURRENCY
- SERVICE REQUESTED
- DESCRIPTION
- UNIT RATE
3.2.3 Process to be applied to business proposals:
The business proposal should be sent via email from IC KARGO’s business email to the email
provided by the client. In the case of physical delivery, they must have the full name, signature and date of the
and date of the individual client or the legal representative of the legal entity requesting the business proposal (they must submit a copy of a valid official
copy of valid official identification, copy of the articles of incorporation and power of attorney that accredits their personality,
This is in order to start creating your internal file with IC KARGO).
3.3 STAGE 2: SERVICE REQUEST
3.3.1.- Responsible: Business Development Area.
3.3.2.- Provision of the Service: The provision of the service begins once the business proposal has been approved by the CLIENT.
approved by the CUSTOMER, the CUSTOMER shall be requested to confirm by e-mail the acceptance of the rate
and/or return the digitally signed quotation via email, WhatsApp or in person at the premises of I.C. KARRIA.
facilities of I.C. KARGO.
3.3.3.- Invoicing: Once the Administration/Accounts Receivable receives the confirmation of the provision of the service, the invoice for the service will be made by e-mail.
of the service, the invoice will be issued in accordance with the invoicing and collection policies, which are attached together with the business proposal of the requested service.
the business proposal for the requested service.
3.3.4.- Payment for the Provision of the Service: The services must be settled prior to the conclusion of the requested services either in a single payment or in the form of a lump sum.
services requested, either in a single exhibition or in installments, when applicable, according to the commercial relationship with the client, delivering the proofs of payment.
with the client, delivering the payment vouchers to the e-mail administracion@ickargo.com and
balances@ickargo.com who must verify that the payment is firm in the bank account of I.C. KARGO.
3.4.- STAGE 3: COMPLETION OF THE SERVICE
3.4.1.- Responsible: The area responsible for finalizing the service is Business Development in conjunction with
Operational Planning.
3.4.2.- Completion/Delivery of Service: When the delivery of the goods or completion of the service is completed, notification of the service will be sent by e-mail, along with invoicing for the service and proof of service.
service will be sent by e-mail notification of the same, adding invoicing of the service and proof of delivery.
proof of delivery.
3.4.3.- PROOF OF DELIVERY in land services may be any of the following:
– General letter of instructions
– Bill of Lading
– Bill of Lading
– Customs declaration
– DODA (Document of Operation for Customs Clearance)
3.4.4.- Collection: In the event that THE CUSTOMER does not make the PAYMENT, THE GOODS CANNOT BE DELIVERED
UNTIL THE PAYMENT CONFIRMATION IS RECEIVED.
3.4.5.- Confidentiality: All persons involved in each of the areas involved in the process of
SERVICE PROVISION recognize that the information contained in all documents of the process, the client’s information, the costs of the services rendered and the
information of the client, the costs of the same, are part of the company, therefore, they recognize that they must keep the confidentiality of such information.
they must maintain the confidentiality of such information.
SIGN THAT THEY ARE AWARE OF THE PRESENT POLICY AND ARE OBLIGED TO APPLY IT IN ALL THEIR PROCESSES.
4. TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES FOR ALL MODALITIES.
The estimated delivery time will be notified upon receipt of the signed quotation and complete service instructions, by the person responsible for the services quoted. It can only be modified for reasons of unforeseeable circumstances and force majeure, without liability for TECORSA.
For the effective provision of the service, it must be confirmed in accordance with point 3.3.2 of this policy, in which the full name of the person authorized to provide the service must be added, which shall be deemed accepted by the mail and signature of mail received by the CUSTOMER.
The CUSTOMER may make payments in advance, and must conclude any pending payment no later than the day the date of delivery of the goods is scheduled, NO MERCHANDISE PENDING PAYMENT WILL BE DELIVERED.
All prices are plus VAT
Please provide bank account information.
Proof of payment must be sent to the following e-mail: administracion@ickargo.com and
balances@ickargo.com
The services will be performed in the routes established in the Business Proposal format FO_DN_001.
When THE CUSTOMER has been notified that the service is ready and does not make the payment in the following business day, a moratorium interest will be charged at a rate of 3% per month until the effective date of payment.
Upon receipt of the signed and signed quotation and
5. CONDITIONS OF I.C. KARGO’S INTERIOR LOADING SERVICES.
The total time of loading and unloading is 6 hours for each concept, after this time will be charged stays of
7.000,00 M.N. per day plus VAT per container (it is applied in fraction of day).
Rates are considered over 20,000 kg (including tare) in single and 40,000 kg (including tare) in full. Overweight can be considered in single for an additional 35% of the cost.
I.C. KARGO is not responsible for uninsured merchandise, weights, dimensions or any other information different from that declared.
Rate subject to validation of merchandise.
Freights do not include merchandise insurance, maneuvers, additional movements, or delays caused by the sender or consignee.
the sender or consignee. They cover only the service of transportation of goods.
The rate does not include the loading or unloading of the goods.
We inform you that, if upon receipt of the cargo the dimensions, weight or packaging have variation, the quotation may change.
change.
Natural phenomena that impede the development and / or transit time of shipments, will not be the responsibility of our company.
responsibility of our company.
The charges issued are based on the information provided, in case the assigned unit is not the correct one.
The charges issued are based on the information provided, in case the unit assigned is not the correct one derived from the above may generate additional costs for false movements and storage in case this is generated.
In case the assigned unit is not the correct one, additional charges may be generated for false movements and storage in case this is generated.
6. TERMS AND CONDITIONS OF I.C. KARGO’S PROVISION OF OCEAN FREIGHT SERVICES
Due to the current worldwide situation, rates are subject to availability of equipment and space.
Rates do not include expense account concepts (customs clearance), full-empty maneuvers, or costs for
inspection, customs clearance or other not specified and/or stored.
Rate for general cargo (unless other type of cargo is specified).
I.C. KARGO is not responsible for uninsured merchandise, weights, dimensions or any other information different from that declared.
information different from that declared.
Rate subject to validation of merchandise.
Freight rates do not include merchandise insurance, maneuvers, additional movements, or delays caused by
the sender or consignee. They cover only the freight transportation service.
Rate does not include loading or unloading of the merchandise.
We inform you that, if upon receipt of the cargo the dimensions, weight or packaging has variation, the quotation may change.
change.
Rate subject to monthly fuel fluctuation (BAF, NBF, MFR, FAF, LSS, IMO2020).
Natural phenomena that impede the development and / or transit time of shipments, will not be the responsibility of our company.
responsibility of our company.
The charges issued are based on the information provided, in case the assigned unit is not the correct one, it will be subject to generate expenses.
If the assigned unit is not the correct one, it will be subject to generate additional expenses for false movements, storage, among others.
They will not be responsibility of the transportation.
If insurance is required, it will be quoted per event.
Rate subject to address validation (delivery and pick up address must have optimal access for our units).
for our units). In case of requiring any permit this must be processed by the customer.
In cases where dangerous goods are loaded without knowledge and information from the customer,
DANGEROUS GOODS rate will be applied and in case of any infraction or detention due to this issue, it will be the client who will
the client will be the one who will absorb the expenses generated by this infraction.
Cost free of maneuvers *no hazmat* no glass.
Transit days will be informed by event and will be estimated, departures from Monday to Friday (working days).
Rate subject to availability.
Excludes overweight.
Excludes any item not expressly mentioned.
Transit times are estimated.
Document handling, CPM+VAT.
Items subject to applicable taxes.
7. TERMS AND CONDITIONS OF I.C. KARGO AIR FREIGHT SERVICES.
Due to the current worldwide situation, rates are subject to availability of equipment and space.
Rate does not include expense account concepts (customs clearance), full-empty maneuvers, or costs for
inspection, customs clearance or other not specified and/or stored.
Rate for general cargo (unless other type of cargo is specified).
I.C. KARGO is not responsible for uninsured merchandise, weights, dimensions or any other information different from that declared.
information different from that declared.
Rate subject to validation of merchandise.
Freight rates do not include merchandise insurance, maneuvers, additional movements, or delays caused by
the sender or consignee. They cover only the freight transportation service.
Rate does not include loading or unloading of the merchandise.
We inform you that, if upon receipt of the cargo the dimensions, weight or packaging has variation, the quotation may change.
change.
Rate subject to monthly fuel fluctuation (BAF, NBF, MFR, FAF, LSS, IMO2020).
Natural phenomena that impede the development and / or transit time of shipments, will not be the responsibility of our company.
responsibility of our company.
The charges issued are based on the information provided, in case the assigned unit is not the correct one, it will be subject to generate expenses.
If the assigned unit is not the correct one, it will be subject to generate additional expenses for false movements, storage, among others.
They will not be responsibility of the transportation.
If insurance is required, it will be quoted per event.
Rate subject to address validation (delivery and pick up address must have optimal access for our units).
for our units). In case of requiring any permit this must be processed by the customer.
In cases where dangerous goods are loaded without knowledge and information from the customer,
DANGEROUS GOODS rate will be applied and in case of any infraction or detention due to this issue, it will be the client who will
the client will be the one who will absorb the expenses generated by this infraction.
Cost free of maneuvers *no hazmat* no glass.
Transit days will be informed by event and will be estimated, departures from Monday to Friday (working days).
Rate subject to availability.
Excludes overweight.
Excludes any item not expressly mentioned.
Transit times are estimated.
Handling of documents, CPM+VAT – Concepts subject to applicable taxes.
Taxable items as applicable.
8. TERMS AND CONDITIONS OF I.C. KARGO’S PROVISION OF RAIL FREIGHT SERVICES.
Due to the current worldwide situation, rates are subject to availability of equipment and space.
Rates do not include expense account concepts (customs clearance), full-empty maneuvers, or costs for
inspection, customs clearance or other not specified and/or stored.
Rate for general cargo (unless other type of cargo is specified).
I.C. KARGO is not responsible for uninsured merchandise, weights, dimensions or any other information different from that declared.
information different from that declared.
Rate subject to validation of merchandise.
Freight rates do not include merchandise insurance, maneuvers, additional movements, or delays caused by
the sender or consignee. They cover only the freight transportation service.
Rate does not include loading or unloading of the merchandise.
We inform you that, if upon receipt of the cargo the dimensions, weight or packaging has variation, the quotation may change.
change.
Rate subject to monthly fuel fluctuation (BAF, NBF, MFR, FAF, LSS, IMO2020).
Natural phenomena that impede the development and / or transit time of shipments, will not be the responsibility of our company.
responsibility of our company.
If insurance is required, it will be quoted per event.
Rate subject to address validation (delivery and pick up address must have optimal access for our units).
for our units). In case of requiring any permit this must be processed by the customer.
In cases where dangerous goods are loaded without knowledge and information from the customer,
DANGEROUS GOODS rate will be applied and in case of any infraction or detention due to this issue, it will be the client who will
the client will be the one who will absorb the expenses generated by this infraction.
Cost free of maneuvers *no hazmat* no glass.
Transit days will be informed by event and will be estimated, departures from Monday to Friday (working days).
Rate subject to availability.
Excludes overweight.
Excludes any item not expressly mentioned.
Transit times are estimated.
Document handling, CPM+VAT.
Items subject to applicable taxes.
9. TERMS AND CONDITIONS OF I.C. KARGO’S PROVISION OF INSURANCE SERVICES
I.C. Kargo is not responsible for compliance with the “mandatory security measures” set forth in each policy.
each policy.
This quotation does not include the cost of active and/or satellite monitoring (if required, it must be contracted separately).
separately).
THE CLIENT WILL ASSUME ALL ADMINISTRATIVE, CIVIL, MERCANTILE OR PENAL RESPONSIBILITY, WHICH IS LINKED TO THE MERCHANDISE, FOR THE
THE MERCHANDISE, FOR ACTS OR SITUATIONS THAT GO AGAINST THE APPLICABLE LEGISLATION.
APPLICABLE LEGISLATION, AND THEREFORE RELEASES I.C. FROM ANY LIABILITY FOR THE PROVISION OF THE SERVICE.
I.C. KARGO MÉXICO S.A. DE C.V. IS RELEASED FROM ANY LIABILITY FOR THE PROVISION OF THE SERVICE.